Vinted Shoppers Voice Frustration Regarding Size Updates
Members of the platform have expressed outrage due to a modification that led to listings displaying inaccurate size information.
The popular resale platform has revised its sizing categories for women's and children's garments without notifying all shoppers about the modification.
Digital Channels Reaction
Numerous buyers and vendors are posting online claiming that product pages now present a different size category versus the original listing as a result of the reclassification.
Vinted explained the revised method more closely matches other platforms.
The platform has recommended to review their products and adjust the sizing manually when needed, resulting in member annoyance.
Sizing System Changes
Before the change, the sizes had both one number and one letter, such as S/8 or M/10.
The revised method features a letter with a size spectrum for example S/UK 8-10.
With some products, the sizing has been recategorised - such as a large size used to be a 12 but is now a UK 16-18.
Shopper Stories
A fashion influencer, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Another user, based in Glasgow, explained products she uploaded with size 14 tags were displaying on the service as larger sizing 20-22.
"If buyers measuring 20-22 acquire them they may become frustrated," she said.
Manual Updates
Another shopper, located in England, explained she became annoyed because the modification necessitated personal updates the sizing for "all her products".
"For me this is particularly frustrating, as I'm chronically ill and Vinted sales have been crucial for me since losing part of my income," she explained.
Platform Context
The app has more than 100 million shoppers, including 18 million in the UK.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This isn't the first time where an unanticipated change within the service has received backlash: last year, Vinted reversed a change to its shipping options following member complaints.